Patient Accounts Coordinator

Advocate Aurora Health

. Works under the immediate supervision of supervisors/ managers in Patient Financial Services (PFS) performing tasks of moderate to difficult complexity relating to hospital or physician accounts .

Posted 5/13/2026full-timeRemote • Alabama, North Carolina, South Carolina • 🇺🇸 United StatesJunior💰 $20 - $31 per hourWebsite

About the role

Key responsibilities & impact

Works under the immediate supervision of supervisors/ managers in Patient Financial Services (PFS) performing tasks of moderate to difficult complexity relating to hospital or physician accounts
Responsible for data analysis and interpretation throughout all functions of PFS
Analysis of aged accounts including remittances to determine reasons for denials, non-payment and overpayment
Post/balance/correct electronic remittances, billing and follow-up of government payers and specialized accounts
Analysis/correction of correct coding guidelines and preparation of accounts for appeal
Review/analysis of insurance credit balances and analysis/movement of unapplied, unidentified, undistributed balances
Completes claims and documents billing activity according to governmental regulations, agency policies and department guidelines
Reviews trends specific to denials, root cause, and A/R impact
Contacts payer and makes inquiries on account status
Processes and researches electronic remittances and bank deposits
Works with Specialty Payers and other facilities to ensure compliance and payment
Transfers charges between Patient and Facility accounts as required
Escalates problem accounts as needed and leads appeal process
Receives, review and takes actions for all communications within the business office

Requirements

What you’ll need

High school diploma or GED required
One-year experience in related financial services or healthcare business office required
College (bachelor's or associate) degree preferred
Requires the ability to communicate effectively in verbal and written formats
Proficiency in Word, Excel and Outlook preferred
Prior healthcare computer system and specifically Epic billing experience preferred.

Benefits

Comp & perks

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisaccount analysisbillingclaims processingcoding guidelinesremittance processingfinancial servicesappeal processinsurance credit balance analysisA/R impact analysis

Soft Skills

communicationproblem-solvingattention to detailorganizational skillsinterpersonal skills

Certifications

high school diplomaGED