Supervisor, Clinic Operations – Ophthalmology and ENT

Advocate Aurora Health

. Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity .

Posted 5/7/2026full-timeKenosha • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $35,500 - $53,250 per yearWebsite

About the role

Key responsibilities & impact

Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity
Continuously monitors the functioning of the medical group and revises operational procedures as necessary
Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas
Establishes effective policies and procedures for each area, updating as necessary
Schedules non-physician staff ensuring that staff is appropriately deployed among offices
Functions as a liaison between non-physician staff and physicians to ensure effective service for patients
Establishes and maintains effective working relationships with group physicians
Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis
Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale
Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business

Requirements

What you’ll need

Typically requires 3 years of experience in a similar medical practice setting
Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field
Basic knowledge of medical procedures normally associated with a clinic setting
Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution
Excellent interpersonal, communication, and organizational skills
Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public
Intermediate computer skills including experience in using computer applications in a medical practice setting.

Benefits

Comp & perks

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical proceduresaccounts payableperformance reviewsstaff coachinghiringcompensation changespromotionscorrective actionterminationsoperational procedures

Soft Skills

leadershipproblem solvingdecision makingprioritizationteam buildingcustomer serviceconflict resolutioninterpersonal skillscommunication skillsorganizational skills

Certifications

Bachelor's Degree in Health Care Administration