Patient Access Operations Coordinator

Advocate Aurora Health

Coordinate patient access operations for Advocate Health ensuring efficiency in service areas. Oversee staff training, financial processes, and customer service delivery.

Posted 4/29/2026full-timeBurlington • Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $34 per hourWebsite

About the role

Key responsibilities & impact

Oversee daily operations of patient service areas
Educate and update staff on changes relevant to their roles
Manage supplies by ordering within budget guidelines
Assess staffing needs and communicate requirements to leadership
Provide leadership and support to patient services staff
Create and adjust staff schedules for efficiency
Assist with financial processes including cash reconciliation
Support HR functions such as interviewing and onboarding
Ensure accurate patient registration and maintain HIPAA compliance
Verify insurance coverage and financial responsibility
Deliver exceptional customer service

Requirements

What you’ll need

High school diploma or GED
Two years of experience in either Patient Access or any related experience such as general physician office support or billing office, insurance office, customer service/hospitality, or call center
Effective leadership and team-building skills
Strong communication and interpersonal abilities
Analytical and problem-solving skills
Technical proficiency with healthcare systems, including EPIC, insurance verification tools, and Microsoft Office
Knowledge of medical terminology and insurance processes

Benefits

Comp & perks

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient registrationcash reconciliationinsurance verificationmedical terminologybudget managementstaff schedulingHR functionsfinancial processescustomer service

Soft Skills

leadershipteam-buildingcommunicationinterpersonal skillsanalytical skillsproblem-solving

Certifications

high school diplomaGED