Senior Business Analyst – Salesforce
Advocate Aurora Health
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Salary
💰 $4,415 - $6,625 per hour
Job Level
About the role
- Primarily will work as an analyst in the context of the Salesforce platform
- Prepares, analyzes, and interprets process and business intelligence information to assist department leadership in achieving financial, quality, process management and productivity goals
- Utilizes business intelligence analysis to develop recommendations used to drive operational and strategic decisions
- Prepares business plans, reports and assigned special projects as aligned with department's strategic initiatives
- Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering, compiling and reviewing information and data
- Examining and evaluating existing systems and procedures, developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff
- Assists with conversion and operational support planning activities and task of multiple simultaneous projects
- Manages training when applicable
- Identifies how requirements and designs will affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions for those areas to comply with strategic direction
- Acts independently fully understanding client business requirements, offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict
- Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
- Evaluates vendor offerings, software enhancements/review for adherence to technical standards, facilitate development, implementation and maintenance tasks, and maintain the integrity of programs and data
Requirements
- Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
- Typically requires 5 years in working on moderate to complex business process mapping, analysis, defining business and user requirements, acceptance testing and documentation
- Proficient in using applications, operating systems and databases to include the hardware, platform, connectivity, and interface design
- Proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes and procedures
- Strong project management skills with ability to use project management software
- Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and instruct and guide team members
- Organizational and analytical skills. Strong ability for technical problem solving logical and organized thinking. Strong problem and issue resolution skills
- Strong written and oral communication skills. Ability to effectively handle customer contacts. Ability to work closely with health care application users, vendors, and technical professionals
- Proficient in translating user requirements into system specifications.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforcebusiness intelligence analysisbusiness process mappingacceptance testinguser requirements specificationinterface designproject managementtechnical problem solvingsystem specifications
Soft Skills
organizational skillsanalytical skillsproblem resolution skillswritten communicationoral communicationteam guidanceprioritizationindependent workcustomer handling
Certifications
Bachelor's Degree in Computer Science