Manager

• Serves as a liaison, mediator and point of contact for patients, families, and staff and faculty experiencing difficulties
• Explains medical phenomena and hospital policy/procedures in understandable terminology and maintains confidentiality of all information
• Handles complex issues/problems and refers only the most complex issues to higher-level staff
• Exercises good judgment and discretion, knowing when to escalate problematic situations to achieve resolution
• Provides professional support services for all hospital departments/clinics, including management teams, physicians, and administration
• Builds relationships and establishes rapport within the Medical Center
• Represents Risk Management and executive leadership with written and verbal communications
• Advises and contributes to various committees and initiatives within the Medical Center
• Analyzes and obtains the information necessary to document grievances in accordance with Medical Center policy as well as state and federal directives
• Maintains documentation and completes formal letters of resolution to meet deadlines
• Collaborates with Risk Management to determine the appropriateness of care

Patient Experience Manager

Store Manager

Assistant Store Manager