Support Engineer

• Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone
• Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling
• Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authority
• As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders
• Ensures all invoices are entered into AP system
• Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments
• Documents and escalates variances with internal resources and vendors per department procedures
• Provides SharePoint and CMMS data entry and updates under direction of an HTM leader
• Compiles reports
• Coordinates meeting planning and event logistics
• Other duties as assigned

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