Senior Manager, Customer Centricity – Business Cards & Payments
Capital One
Manager – Virtual Health, Primary Care Support
Advocate Aurora Health
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $32 - $49 per hour
Job Level
Junior
About the role
- Oversees the daily operations of the practice, with the physician co-leader to include: scheduling and registration of patients, verification of insurance, clinical work-up, treatment and flow of patients, capture of clinical information in the EMR, proper coding and charging of services rendered, scheduling and pre-certification of specialty referrals and ancillary services, collection of co-pays and co-insurance payments.
- Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards and applicable state and federal laws, as well as policies and procedures as defined by the System.
- Promotes effective communication dialogue with providers and staff through daily huddles, regularly scheduled staff meetings, or other means of communication.
- Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients and vendors to continually enhance performance, positively effecting clinical outcomes and patient satisfaction.
- Demonstrates fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices.
- Achieves goals in Appropriate Care Measures of Quality and Meaningful Use of the EMR.
- Assumes responsibility for the recruitment of qualified staff.
- Works with team members on mutual goal setting, providing regular performance feedback and evaluation.
- Manages practice by improving utilization of resources, and maintaining practice efficiency while seeking to minimize operational costs.
- Assigns duties and determines staff work schedules based on competencies of available staff and patient/practice needs.
- Promotes the financial viability and accomplishment of financial goals of the practice by effectively managing billing, collections and budget processes, including proactive cost containment activities.
Requirements
- High School Diploma or GED required; Bachelor's Degree strongly preferred.
- At least 1 year of experience in a medical practice (or completion of a practice manager training program)
- Relevant certifications (MGMA, ACHE or the Professional Association of Health Care Office Management) are preferred.
- Excellent written and spoken communications skills in English are required.
- Bilingual in other language/s based on working location and relevant patient population is preferred.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EMRcodingbillingcollectionsdata analysispatient schedulinginsurance verificationclinical work-uptreatment flowbudget management
Soft skills
communicationteam leadershipperformance feedbackgoal settingcollaborationproblem-solvingorganizational skillsstaff managementcustomer serviceinterpersonal skills
Certifications
MGMAACHEProfessional Association of Health Care Office Management
