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Advertiser

Customer Experience Representative

Advertiser

Customer Experience Representative assisting clients with travel inquiries and planning. Focus on providing exceptional customer service and developing travel industry skills in a remote setting.

Posted 6/28/2026part-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in travel planning and customer service, with a strong focus on building client relationships and utilizing travel industry resources. Proficient in maintaining accurate client information and staying updated on travel promotions and destination knowledge.

Highest-signal resume keywords
Customer ServiceTravel PlanningClient Relationship ManagementOrganizational SkillsCommunication Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Travel ResearchSupplier Booking SystemsVacation Package PlanningDestination KnowledgeCruise Planning
Soft Skills
FriendlyDetail-OrientedMotivatedProfessionalIndependent Work
Tools & Technologies
Company-Provided ToolsOnline Training Platforms
Industry Keywords
TravelHospitalityTourismCustomer Service

About the role

Key responsibilities & impact
  • Assist clients with travel inquiries and vacation planning
  • Provide exceptional customer service throughout the client experience
  • Research cruises, resorts, hotels, tours, vacation packages, and destinations
  • Learn supplier booking systems and travel industry resources
  • Recommend travel options based on client preferences
  • Build positive relationships with clients
  • Maintain accurate client information and communications
  • Participate in online training and supplier education programs
  • Stay informed about travel promotions and destination updates
  • Utilize company-provided tools and educational resources
  • Collaborate with mentors and team members
  • Continue developing travel knowledge through ongoing learning opportunities

Requirements

What you’ll need
  • Friendly and customer-focused
  • Strong communicators
  • Organized and detail-oriented
  • Comfortable working independently in a remote environment
  • Willing to learn new skills through online training
  • Professional, dependable, and motivated
  • Interested in travel, hospitality, tourism, or customer service

Benefits

Comp & perks
  • Remote work opportunity
  • Flexible schedule
  • Comprehensive online training
  • Live mentorship and ongoing support
  • Access to travel industry education
  • Learn about cruises, resorts, hotels, and destinations worldwide
  • Opportunities for professional development
  • Supportive and collaborative team environment
  • Company-provided tools and learning resources
  • Work Arrangement Remote / Work From Home