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Tech Stack
Tools & technologiesETL
About the role
Key responsibilities & impact- Serving as the go-to expert for complex cases within your area of specialisation
- Leading discovery conversations and advising customers on optimal configurations and solutions
- Resolving complex configuration issues and data pipeline discrepancies independently
- Troubleshooting and identifying bugs, and escalating issues with clear context and evidence
- Differentiating between configuration issues, data discrepancies, and technical bugs
- Identifying recurring customer challenges and sharing insights to improve team efficiency
- Creating enablement content and guidance for common issues and workflows
- Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives
Requirements
What you’ll need- Professional experience in B2B SaaS Customer Support
- Strong analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently
- Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams
- Familiarity with data pipelines, ETL workflows, and configuration-based troubleshooting
- Excellent written and verbal communication skills in English; German is a plus
- A collaborative, coaching-oriented mindset with a passion for knowledge sharing
- A proactive approach to problem-solving and continuous improvement
Benefits
Comp & perks- Flexible working hours and home-office
- Internal shares program (EDPP)
- Ergonomic workspace and cutting edge technology
- Budget for job relevant training
- Regular team events
- Modern and stylish offices
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
- Transportation ticket (Wiener Linien)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B SaaSdata pipelinesETL workflowsconfiguration troubleshootingbug identificationanalytical skillstroubleshooting skills
Soft Skills
communication skillscollaborative mindsetcoaching-oriented mindsetproblem-solvingcontinuous improvement