Adverity

Account Manager – Renewals Manager

Adverity

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Proactively manage a high-volume customer portfolio (100+ accounts), ensuring consistent engagement, value realisation, and renewal readiness across all customers.
  • Prioritise renewal health by identifying risks early, reinforcing product value, and executing structured renewal plays to maximise retention.
  • Turn customer challenges into opportunities for optimisation, product adoption, and long-term account stability—driving expansion where appropriate but with a primary focus on renewal success.
  • Build and deliver data-driven value reviews that clearly articulate ROI, adoption impact, and business outcomes aligned to customer goals.
  • Consistently exceed Net Revenue Retention (NRR) and Gross Retention targets through strong renewal execution and churn mitigation.
  • Position Adverity as an essential, long-term partner in the customer’s data strategy by shifting conversations from features to continued strategic value
  • Develop deep, multi-threaded relationships across your portfolio—particularly at the executive and economic buyer level—to protect and grow account health.

Requirements

  • A proven track record of delivering exceptional renewal outcomes and retention performance within an enterprise SaaS or data platform environment.
  • Experience managing a large, high-velocity portfolio (100+ customers simultaneously) while maintaining high-quality engagement and renewal execution.
  • Demonstrated ability to identify and mitigate renewal risks, reduce churn, and drive adoption-led growth.
  • Strong commercial acumen with the ability to articulate ROI and business impact during Executive Business Reviews and renewal negotiations.
  • Deep understanding of procurement, renewal cycles, and buying processes within complex organisations
  • Confidence engaging and influencing senior stakeholders—particularly economic buyers—during renewal and value discussions.
  • Experience navigating multi-threaded accounts to secure renewal alignment across all decision-makers.
  • Expertise in CRM and customer success/sales tools (e.g., Gainsight) including renewal forecasting, account planning, and lifecycle tracking.
  • Ability to leverage AI tools and modern productivity tech to streamline portfolio management and maintain proactive customer coverage.
Benefits
  • Flexible working hours and home-office
  • Internal shares program (EDPP)
  • 401k matching scheme
  • 20 days PTO (excl. US public holiday and additional sick days)
  • Ergonomic workspace and cutting edge technology
  • Regular team events (also remote)
  • Modern and stylish office in the heart of New York
  • Sustainable merch for all employees
  • Adverity Social Responsibility Days (+2 days paid off)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
renewal executionchurn mitigationdata-driven value reviewsROI articulationadoption-led growthportfolio managementrenewal forecastingaccount planninglifecycle tracking
Soft skills
commercial acumenstakeholder engagementinfluencing skillsrelationship buildingrisk identificationstrategic value communicationcustomer engagementoptimisationnegotiation skills