Responsible for denials prevention, root cause analysis, and identifying and implementing operational and financial process improvement opportunities to reduce denials and write-offs and maximize reimbursements.
Collects, analyzes, and reports data to drive meaning into operations and for special denials management projects.
Develops, interprets, and presents financial, management, and statistical reports to assist in the strategic and operational management of denial management functions.
Leverages the interpretation of payor contracts and state and federal regulatory guidelines to maximize revenue realization.
Develops and maintains job aides, training materials, playbooks, and other resources utilized by denial management staff, and trains or retrains denials management staff.
Ensures compliance with all applicable local, state, and federal agencies and accrediting bodies.
Communicates and presents insights and recommendations to the denials management committee on prevention activities.
Reviews managed care contracts and compares them against patient claims to identify and prevent claim underpayments.
Provides feedback to managed care on identified underpayment issues for remediation with the payor.
Tracks payer audit requests and monitors adherence to contractual terms, communicating violations to the managed care contract team.
Leads denials management prevention projects by gathering and analyzing data to support process improvement.
Onboards and continuously trains denials management staff on workflow, technology, policies, and procedures.
Travels to individual facilities or business offices as needed to conduct trainings, provide operational support, and attend meetings.
Strives to meet and exceed productivity and quality expectations, escalating concerns or difficulties in a timely manner for management action.
Performs other duties as assigned.
Requirements
High School Grad or Equiv Required
Strong keyboard and 10 key skills
Proficiency in Microsoft Suite applications, specifically Excel and Word applications, as well as Outlook
Strong quantitative, analytical and organization skills
Strong problem solving skills
Proficiency in data warehousing and business intelligence platforms
Ability to understand insurance terms and payment methodologies
Ability to navigate accounts to perform research and gather additional information to identify root causes
Interpersonal skills to promote teamwork throughout the denials management team
Ability to multitask and function in a fast-paced environment
Ability to communicate effectively in written and oral form with diverse populations
Have a good understanding of insurance reimbursement related to all payers including but not limited to Government, Medicaid, Medicaid HMO products (i.e. VA, Tricare, Crimes Comp, Prisoners, etc.) and Managed Care / Commercial products
Uses discretion when discussing personnel/patient related issues that are confidential in nature
SQL experience
Ability to translate user requirements into functional & design specifications
Comfort with interpreting clinical documentation and medical record to identify improvement opportunities to prevent future denials
Benefits
Benefits from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisroot cause analysisfinancial reportingstatistical reportingdata warehousingbusiness intelligenceSQLMicrosoft ExcelMicrosoft Word10 key skills
Soft skills
problem solvingorganizational skillsinterpersonal skillscommunication skillsmultitaskingteamworkanalytical skillstrainingpresentation skillsdiscretion