Senior Coordinator, Client Services

Advarra

Sr Coordinator providing exemplary client service for clinical research and facilitation of IRB review processes. Responsible for managing relationships with top tier accounts and ensuring accurate submissions.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $66,767 - $119,089 per yearWebsite

About the role

Key responsibilities & impact

Providing exemplary client service
Main point of client contact for designated pharmaceutical companies, CROs, and academic medical centers
Facilitate IRB review and translate IRB decisions to clients
Manage the day-to-day relationship for assigned top tier accounts
Review Protocol/site submissions
Execute client customizations; process change requests
Manage vendor relations and documentation for foreign language translations
Collaborate with the quality assurance team to ensure minimal error rates
Respond to customers within 24 hours of inquiry
Escalate customer or timeline issues to management
Attend conferences and workshops

Requirements

What you’ll need

Bachelor’s degree or four years of equivalent experience
Four (4) years’ experience in IRB or clinical research setting
Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility (preferred)
Intermediate computer skills including proficiency with MS Office Suite
Knowledge of Federal laws and guidelines pertaining to Research and the Use of Human Subjects
Write and speak in English at a professional level
Must have high level of attention to detail, accuracy and thoroughness
Excellent interpersonal skills

Benefits

Comp & perks

health coverage
paid holidays
variable bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IRB reviewclinical researchprotocol submissionschange request processingforeign language translation management

Soft Skills

client serviceinterpersonal skillsattention to detailaccuracythoroughness

Certifications

Certified IRB Professional (CIP)