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Senior Coordinator, Client Services
AdvarraSenior Coordinator providing exemplary client service for pharmaceutical and research organizations. Managing relationships and submissions at Advarra, a clinical research leader.
About the role
Key responsibilities & impact- Provide exemplary client service as the main point of contact for designated companies
- Manage the day-to-day relationship for assigned top tier accounts
- Review Protocol/site submissions and understand documentation
- Manage vendor relations and documentation for translations
- Complete work in a timely manner, escalating any customer issues
- Assist with process improvement initiatives and attend conferences
Requirements
What you’ll need- Bachelor’s degree or four years of equivalent experience
- Four (4) years’ experience in IRB or clinical research setting
- Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility
- Intermediate computer skills, including proficiency with MS Office Suite
- Knowledge of Federal laws and guidelines pertaining to Research
- Ability to read and understand research texts such as medical protocols
Benefits
Comp & perks- Health coverage
- Paid holidays
- Variable bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical researchIRBdocumentation reviewprocess improvementvendor management
Soft Skills
client servicerelationship managementtimelinessproblem escalationcommunication
Certifications
Bachelor’s degreeCertified IRB Professional (CIP)