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About the role
Key responsibilities & impact- Support the administration and distribution of client feedback surveys as part of Advarra’s Voice of the Customer (VoC) program.
- Assist with collecting, organizing, and validating client feedback data from surveys and other sources.
- Prepare routine reports and summaries using established templates and guidelines.
- Maintain and update dashboards and tracking files for client experience metrics under supervision.
- Help identify common themes or data anomalies in survey results and escalate findings to senior team members.
- Support root cause analysis efforts by gathering data and documenting observations.
- Follow established VoC “close-the-loop” processes, including logging feedback and tracking follow-up actions.
- Coordinate with internal teams to ensure timely and accurate data updates.
- Document processes, data definitions, and standard operating procedures as directed.
- Participate in team meetings, training, and knowledge-sharing activities to build skills in analytics and client insights.
- Perform other related duties as assigned.
Requirements
What you’ll need- 0-2 years' experience in a data, reporting, administrative, or analytical support role, or relevant education in lieu of experience.
- Basic proficiency with computer applications, including MS Office products (Excel, Word, PowerPoint).
- Ability to accurately enter, organize, and review data with attention to detail.
- Ability to follow established processes and work instructions with guidance.
- Effective written and verbal communication skills and willingness to ask questions and learn.
- Bachelor's degree in business, analytics, or a related field (preferred).
- Exposure to surveys, customer feedback, reporting, or data collection activities (preferred).
- Familiarity with spreadsheets, basic reporting tools, or CRM systems (preferred).
- Interest in client experience, analytics, or business insights (preferred).
Benefits
Comp & perks- Health coverage
- Paid holidays
- Variable bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisdata validationreport preparationroot cause analysisdata documentationdata entrydata organizationdata review
Soft Skills
attention to detaileffective communicationwillingness to learnteam collaboration