Client Services Coordinator I

Advarra

Client Services Coordinator I processing submissions and providing exemplary customer service as main client contact. Supporting daily administrative activities for clinical research operations at Advarra.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $39,615 - $49,758 per yearWebsite

About the role

Key responsibilities & impact

Acts as the primary point of contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions
Conducts thorough administrative reviews of submissions, liaising with study and site personnel to address any missing information or issues to ensure timely completion
Documents and adheres to client requirements, including organizational and protocol notes
Provides proactive support to the team by assisting with task reassignments and managing documentation for foreign language translations
Maintains a high level of accuracy and attention to detail, collaborating with the quality control team to minimize errors
Ensures timely completion of tasks within expected turnaround times and promptly responds to customer inquiries within 24 hours
Escalates customer or timeline issues to direct supervisors as needed and participates in process improvement initiatives
Attends conferences and workshops, and completes assigned trainings promptly
Processes various items starting from MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients upon promotion to CSC II

Requirements

What you’ll need

Two (2) years of experience in a customer service role or in an office environment (preferably in a regulated industry) preferred
Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook

Benefits

Comp & perks

health coverage
paid holidays
variable bonus

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

attention to detailcommunicationcollaborationcustomer serviceproactive supporttask managementprocess improvement