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Advarra

Client Engagement and Adoption Director – Site Technology

Advarra

Client Engagement & Adoption Director responsible for driving customer engagement and product adoption for Advarra technology solutions in clinical research. Collaborates across teams to enhance client experience and retention.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesLead💰 $94,000 - $173,000 per yearWebsite

About the role

Key responsibilities & impact
  • Drive customer engagement and maximize product adoption for key Advarra technology solutions
  • Develop and execute strategies for user adoption and customer experience optimization
  • Build and maintain strong relationships with clients for proactive engagement
  • Manage support of adoption programs, workshops, and resources for clients
  • Leverage product usage analytics to identify trends and opportunities
  • Collaborate with Product, Commercial, Marketing, and Client Success teams
  • Identify and cultivate customer champions for success stories
  • Provide input to Product Management on feedback and product enhancements

Requirements

What you’ll need
  • 8+ years’ experience in customer success, client engagement, or adoption-focused roles in a SaaS company
  • BS in Business or relevant degree or equivalent combination of education and experience
  • Solid understanding of clinical trials, including key stakeholder roles and the broader clinical trial technology ecosystem
  • Strong strategic thinking with a data-driven approach to measuring engagement and adoption
  • Exceptional communication and relationship management skills, with the ability to engage stakeholders at all levels
  • Ability to manage and scale adoption programs across multiple customer segments

Benefits

Comp & perks
  • Health coverage
  • Paid holidays
  • Variable bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
customer successclient engagementadoption programsuser adoption strategiesproduct usage analyticsdata-driven approachclinical trialsstakeholder management
Soft Skills
strategic thinkingcommunication skillsrelationship managementproactive engagement