Client Engagement Manager
Advarra
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $94,000 - $173,000 per year
About the role
- Serve as single accountable owner of assigned client accounts (post-award)
- Build and maintain strong relationships with operational and client stakeholders
- Support the commercial team engagement in the later stages of the sales cycle
- Drive software set-up and adoption; ensure clients realize measurable value
- Monitor usage trends and proactively identify expansion opportunities
- Support renewals, upselling, and cross-selling opportunities across accounts
- Identify potential client dissatisfaction or strategic risks
Requirements
- BS in Business or relevant degree or equivalent combination of education and experience
- 5+ years in life science compliance, quality and/or regulatory services or functions
- 8+ years of experience in account management, client success, strategic consulting, enterprise software relationship management
- Demonstrated experience managing client relationships with mid-to-senior level stakeholders, multi-stakeholder environments, complex service or software solutions
- Experience working cross-functionally with technical, product, or quality teams on projects related to software development or deployment.
Benefits
- Health coverage
- Paid holidays
- Variable bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient successstrategic consultingenterprise software relationship managementsoftware developmentsoftware deploymentquality servicesregulatory serviceslife science compliance
Soft Skills
relationship buildingstakeholder managementproactive identificationclient engagementcross-sellingupsellingrisk management
Certifications
BS in Business