Client Success Director
Advarra
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $94,000 - $173,000 per year
Job Level
About the role
- Support the BD Team in the RFI/RFP process
- Follow the Client Onboarding Framework to ensure client expectations are satisfied
- Conduct CIRBI demonstrations
- Provide ongoing CIRBI support and training
- Proactively manage transition of new studies to the assigned CSC team
- Establish periodic check-ins to monitor client satisfaction
Requirements
- 3+ years of experience in IRB or clinical research setting
- Bachelor’s degree in the basic life sciences, including biology, public health, environmental health, industrial hygiene, occupational safety or related field
- Comprehensive operational knowledge of the relationship between client services, IRB services, operational excellence, regulatory, and quality assurance teams
- Advanced knowledge of IRB processes, federal regulations, and ethical principles
- Ability to influence others and to create alignment around urgent resolution of known customer concerns
Benefits
- health coverage
- paid holidays
- variable bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IRB processesclinical researchfederal regulationsethical principlesclient servicesoperational excellenceregulatory compliancequality assurance
Soft Skills
influencealignmentclient satisfaction management