Advarra

Client Success Director

Advarra

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $94,000 - $173,000 per year

Job Level

Lead

About the role

  • Support the BD Team in the RFI/RFP process
  • Follow the Client Onboarding Framework to ensure client expectations are satisfied and goals are achieved
  • Establish and document client-specific processes and documentation requirements
  • Conduct CIRBI demonstrations, highlighting features and functions that support efficiency from study start-up through study closure
  • Provide ongoing CIRBI support and training
  • Coordinate specific or unique requirements with assigned Client Service Coordinators through primary interaction with managers/leads of such teams
  • Proactively manage transition of new studies to the assigned CSC team, including introductions, setting expectations, and establishing escalation pathway
  • Further existing strategies to increase revenue and profitability from existing customers
  • Establish periodic check-ins to monitor client satisfaction and client outcomes
  • Facilitate resolution/alternative to any client dissatisfaction with Advarra
  • Ensure clients are receiving consistent quality of service through the establishment of Client Engagement policies

Requirements

  • 3+ years of experience in IRB or clinical research setting
  • Comprehensive operational knowledge understanding of the relationship between client services, IRB services, operational excellence, regulatory, and quality assurance teams and their impact on the customer experience
  • Ability to influence others and to create alignment around urgent resolution of known customer concerns, as well as pro-active efforts to influence operational excellence
  • Bachelor’s degree in the basic life sciences, including biology, public health, environmental health, industrial hygiene, occupational safety or related field (preferred)
  • 3+ years of experience related to development or management of Client/client programs, project management, or quality improvement (preferred)
Benefits
  • Health coverage
  • Paid holidays
  • Variable bonus opportunity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client onboardingRFI processRFP processproject managementquality improvementoperational excellenceregulatory compliancequality assurance
Soft Skills
influencealignmentclient satisfactionproblem resolutioncommunication