Product Support Specialist
Advarra
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $61,200 - $104,100 per year
Job Level
Mid-LevelSenior
About the role
- Provide support via e-mail, Chat, or ticket system to respond to inquiries and troubleshoot complex issues
- Develop good working relationships and build trust with customers
- Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly
- Act as a customer advocate during escalations, assigning specific action items to other team members as necessary to deliver timely resolutions
Requirements
- High school diploma
- 3+ years of experience providing customer support
- Experience providing customer support for software applications
- Experience conducting training for existing customers or prospects
- Ability to translate customer requirements into product functionality and design
Benefits
- Health coverage
- Paid holidays
- Variable bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supporttroubleshootingsoftware applicationstraining
Soft skills
communicationrelationship buildingtrust buildingcustomer advocacyteam collaboration
Certifications
high school diploma