Record Retrieval, Contact Center Representative

Advantmed

Remote contact center representative supporting healthcare providers and collecting patient records. Conducting verification and follow-up calls while managing 60–80 outbound calls daily.

Posted 8/13/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $12 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in remote contact center support, effectively managing patient record verification and communication with healthcare providers. Proficient in utilizing MS Office tools to enhance productivity while maintaining a professional and customer-focused approach.

Highest-signal resume keywords

Call Center ExperienceExcellent Communication SkillsCustomer Relationship ManagementMS Office ProficiencyVideo Calling Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record VerificationIssue ResolutionOutgoing Call ManagementData EntryTime Management

Soft Skills

ProfessionalismTeam CollaborationRelationship BuildingPunctualityAdaptability

Tools & Technologies

MS OfficeWindows OSVideo Calling SoftwareHigh-Speed Internet

Industry Keywords

Healthcare SupportRemote WorkContact Center OperationsCustomer ServicePatient Communication

About the role

Key responsibilities & impact

Provide contact center support remotely from home
Complete day-to-day verification and follow-up calls with healthcare providers to collect patient records
Resolve issues through phone and electronic communication
Follow additional instructions based on evolving project and business needs
Maintain a professional, customer- and team-focused approach
Work assigned 9-hour shifts, including a one-hour break, within 6 am to 6 pm PST business hours
Utilize MS Office tools to streamline tasks and enhance productivity
Handle 60–80 outgoing calls per day

Requirements

What you’ll need

Eligible to work and perform job responsibilities within the United States
High-speed internet with Ethernet
Windows-based laptop/desktop with video calling capabilities
Own Windows OS with Windows Professional suite
Ideally 2–3 years of call center experience
Excellent communication skills
Ability to build and maintain positive relationships with healthcare professionals
Availability to be on video during the training period
Consistent attendance and punctuality
Reliable power backup
High-speed internet connectivity
Availability for assigned 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST based on business needs

Benefits

Comp & perks

Comprehensive paid training
Continuous coaching
Work from home / remote work