Bilingual Contact Center Representative – Medical Record Retrieval

Advantmed

Remote bilingual contact center representative conducting provider outreach and follow-up calls for patient medical record retrieval. Scheduling provider appointments and resolving issues through phone and electronic communication.

Posted 8/5/2026contractRemote • 🇺🇸 United StatesJunior💰 $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in remote contact center support, effective communication, and relationship-building with healthcare professionals. Proficient in managing high call volumes while maintaining a customer-focused approach.

Highest-signal resume keywords

Call Center ExperienceFluency In Spanish And EnglishExcellent Communication SkillsMS Office ProficiencyCustomer-Focused Approach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center SupportPatient Record CollectionAppointment SchedulingIssue ResolutionHigh Volume Outgoing Calls

Soft Skills

Relationship BuildingTeam-Focused ApproachPunctualityAttendance Consistency

Tools & Technologies

MS Office

Industry Keywords

Healthcare ProvidersRemote WorkPatient RecordsVideo Communication

About the role

Key responsibilities & impact

Provide contact center support remotely from home with paid training and continuous coaching
Conduct daily verification and follow-up calls with healthcare providers to collect patient records
Schedule appointments with providers for record collection
Resolve issues through phone and electronic communication
Follow additional instructions based on evolving project and business needs
Maintain a professional, customer-focused, and team-focused approach
Use MS Office tools to streamline tasks and enhance productivity
Handle a high volume of outgoing calls

Requirements

What you’ll need

Applicants must be eligible to work and perform job responsibilities within the United States
High-speed internet with an Ethernet connection
1+ years of call center experience is ideally preferred
Fluency in both Spanish and English
Excellent communication skills
Ability to build and maintain positive relationships with healthcare professionals
Availability to be on video during the training period
Consistent attendance and punctuality
Reliable power backup
High-speed internet connectivity

Benefits

Comp & perks

Comprehensive paid training
Continuous coaching
Work from home / remote work