Contact Center Representative

Advantmed

Contact Center Representative conducting outbound survey calls and collecting member feedback for healthcare information management company.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $13 per hourWebsite

About the role

Key responsibilities & impact

Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.
Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
Probe for any additional comments or suggestions that could enhance future experiences.
Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.

Requirements

What you’ll need

Applicants must be eligible to work and perform their job responsibilities within the United States.
A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Advantmed Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2005 ⚕️ Healthcare Insurance ☁️ SaaS 💰 Venture Round on 2016-12 Healthcare Insurance
SaaS Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery. Contact Center Representative 🔥 2 minutes ago 🇺🇸 United States – Remote 💵 $13 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.
Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
Probe for any additional comments or suggestions that could enhance future experiences.
Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments. 🎯 Requirements
Applicants must be eligible to work and perform their job responsibilities within the United States.
A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Sales Call Center Agent 🔥 13 hours ago Belle 51 - 200 Website LinkedIn All Job Openings Sales Call Center Agent making outbound calls to seniors for healthcare services. Introducing Belle's chronic care solutions and scheduling in-home healthcare assessments. 🇺🇸 United States – Remote 💵 $15 - $25 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Healthcare Contact Center Specialist, Sales Experience Required 🔥 14 hours ago Isaac Health 11 - 50 ⚕️ Healthcare Insurance ☁️ SaaS 🧘 Wellness Website LinkedIn All Job Openings Healthcare Contact Center Specialist initial consultations and assessments for telehealth services in brain health. Coordinating sessions and guiding patients through their care journeys in a remote setting. 🇺🇸 United States – Remote 💵 $40k - $50k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Medical Billing Call Center Representative 🔥 15 hours ago Assembly Health 201 - 500 ⚕️ Healthcare Insurance 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Customer Support Representative at Assembly Health handling medical billing inquiries. Responsible for resolving patient concerns and managing confidential information in a remote environment. 🇺🇸 United States – Remote 💵 $17 - $20 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Call Center Agent 🕒 Yesterday Conduent 10,000+ employees 🤝 B2B 🛍️ eCommerce 🏛️ Government Website LinkedIn All Job Openings Call Center Agent engaging with Delta travelers and solving their inquiries. Providing excellent customer service through effective communication and multitasking in fast-paced environment. 🇺🇸 United States – Remote 💵 $18 / hour 💰 Venture Round on 2009-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor Call Center Supervisor, Enterprise Absence 🕒 Yesterday CVS Health 10,000+ employees ⚕️ Healthcare Insurance 🛒 Retail 🧘 Wellness Website LinkedIn All Job Openings Call Center Supervisor managing Absence Management services at CVS Health. Leading a team of Call Center Representatives while ensuring high quality service delivery and colleague satisfaction. 🇺🇸 United States – Remote 💵 $43.9k - $102.1k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

communicationinterpersonal skillsactive listeningcustomer servicefeedback analysis