Record Retrieval, Contact Center Representative
Advantmed
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $12 - $15 per hour
Job Level
JuniorMid-Level
About the role
- Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.
- Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records.
- Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication.
- Ability to adapt to and follow additional instructions based on evolving project and business needs as required.
- Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.
- Candidates should be available to work 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST based on business needs, assigned upon completing training.
- Swiftly utilize MS Office tools to streamline tasks and enhance productivity.
- Handle a volume of 60-80 outgoing calls per day effectively.
Requirements
- Ideally, possess 2-3 years of call center experience, showcasing adaptability and problem-solving skills.
- Excellent communication skills to engage effectively with healthcare providers.
- Ability to build and maintain positive relationships with healthcare professionals.
- Availability to be on video during the training period.
- Consistent attendance and punctuality are crucial for performing the role efficiently.
- Ensure a reliable power backup to avoid disruptions during work hours.
- Maintain high-speed internet connectivity to perform tasks seamlessly.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencepatient records managementproblem-solving
Soft skills
interpersonal skillscommunication skillsadaptabilitycustomer-focusedteam-focusedprofessional attitude