Record Retrieval Support Specialist
Advantmed
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $13 - $15 per hour
Job Level
Mid-LevelSenior
About the role
- Handle outgoing medical records requests through our portal.
- Contact healthcare facilities and doctors’ offices to request records and answer emails. Provide good customer service on the phone/ via email.
- Follow company policies and laws to protect confidentiality. Report any issues to the Manager.
- Keep the Supervisor updated with necessary information. Report any customer service issues or potential HIPAA violations.
- Inform the Supervisor about any work difficulties or special requests. Help with extra tasks when needed.
- Stay informed about HIPAA regulations and facility policies.
- Use Microsoft Word and Excel for back-end tasks. Ensure accurate data entry.
- Be flexible and handle challenging situations professionally.
Requirements
- High School Diploma or GED.
- Effective communication in English.
- Previous administrative or back-office experience, especially in healthcare, is preferred.
- Basic skills in Microsoft Excel and Word.
- Understanding of medical records processes and HIPAA regulations.
- Strong organizational skills to manage workload and meet goals.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryadministrative skillsmedical records processesHIPAA regulations
Soft skills
customer serviceeffective communicationorganizational skillsflexibilityprofessionalism
Certifications
High School DiplomaGED