IT Support Specialist

Advancial Federal Credit Union

IT Support Specialist supporting Advancial, a credit union, through Help Desk operations and technical troubleshooting. Maintaining systems, hardware, software, backups, documentation, and end-user support in hybrid Irving role.

Posted 8/5/2026full-timeIrving • Texas • 🇺🇸 United StatesJunior💰 $30 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Help Desk operations, providing technical support and training on hardware and software, while ensuring compliance with IT regulations. Proficient in managing IT documentation and delivering projects effectively within scope and budget.

Highest-signal resume keywords

Help Desk ManagementTechnical SupportMicrosoft Office Suite ProficiencyIT Compliance KnowledgeHardware and Software Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Help Desk OperationsTechnical SupportHardware InstallationSoftware InstallationTroubleshootingData ExtractionSystem ConfigurationBackup ManagementSoftware UpdatesIT Documentation

Soft Skills

CommunicationProblem-SolvingTime Management

Tools & Technologies

DesktopsLaptopsIT HardwareEmail SystemsPhone Systems

Industry Keywords

IT ComplianceVendor Agreement ComplianceBackground ChecksCredit Checks

About the role

Key responsibilities & impact

Manage Help Desk operations by answering calls, creating tickets, resolving issues, and ensuring timely closure
Provide technical support and training to end users on hardware and software
Perform daily host system operations
Set up and configure phones, email, and computers for users
Install, troubleshoot, and repair desktops, laptops, and IT hardware
Manage backup rotation and restore files as needed
Test and install software updates, patches, and security fixes
Maintain accurate Help Desk and IT documentation
Extract data and prepare management reports
Order equipment, software, and supplies upon supervisor approval
Research system enhancements as assigned
Communicate system status and issues to the supervisor
Deliver projects on time, within scope and budget
Perform other duties as assigned

Requirements

What you’ll need

Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience
Proficient in Microsoft Office Suite
Knowledge of general computer hardware and software
Understanding of state and federal laws related to IT compliance
Maintain software inventory and monitor licenses for vendor agreement compliance
Complete background and credit checks after signing the offer letter

Benefits

Comp & perks

Comprehensive healthcare
Life insurance
401(k) benefits
11 company holidays
Three weeks of vacation
Free access to vacation homes in Destin, FL, and Breckenridge, CO, with only taxes to cover
Employer contributions to 401(k)
Affordable pet insurance with employer contributions
After one year, 80% tuition coverage
Advancial Life Rewards program reimbursing up to $1,000 annually for unexpected expenses