Director

• Provide support for services such as Member Management Console, Online Banking, Mobile App, Online Membership Application, Zelle, Member to Member Transfers, Bill Payer, Payments, Transfers, Chat, Video Chat, SMS Text Delivery, Mobile Wallets, Remote Deposit, and Lending Portal on a daily basis.
• Assist with testing, QA, and implementation of digital projects. Builds and follows test plans.
• Conduct bug tracking and case management via Jira and collaborates with developers on these items.
• Manage Zelle token change requests, works error resolution cases and submits support tickets to third party vendor when needed.
• Aid in development, facilitation and maintenance of internal and external training materials on the Credit Union’s digital services and products.
• Troubleshoot, set up, train, and maintain the Credit Union’s texting platform.
• Analyze, evaluate, communicate, and monitor changes needed to maintain systems and/or processes.
• Collaborate with the Member Experience department to solve member issues and evaluate feedback.
• Adhere to Advancial branding standards and has strong writing ability with attention to detail.
• Certify compliance with federal and state regulations.
• Ensure harmonious and positive relationships with the branches, internal departments, external partners and membership consistent with the Credit Union’s mission and philosophy.

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