Advanced Media Technologies, Inc.

Bilingual

• Answers telephone call inquires and promotes the organization’s products and services in English and Spanish
• Researches and resolves customer concerns and complaints to ensure retention and satisfaction
• Answers customer calls, in a large variety, with timeliness and accuracy
• Identifies and assesses customer needs to provide accurate solutions
• Escalates issues to supervisors as required and as appropriate
• Provides accurate, valid and complete information by utilizing the right tools
• Meets personal and team accuracy, call targets and call handling quotas
• Follows communication guidelines and policies
• Correctly utilizes internal documentation and leadership team members for solutions
• Acts as a customer advocate
• Recommends process and product improvements and feedback
• Actively participates in team meetings, coaching sessions, one on ones, and other meetings
• Performs other duties as assigned

CS Representative, Bilingual – English, Spanish

IT Support

• Build, replace, and set up and moves (throughout the location) computer hardware.
• Perform duties associated with wiring, troubleshooting and repairing the company network to optimize performance and ensure flawless interaction with company software by users.
• Perform duties associated with troubleshooting and repairing computer hardware and software including ensuring all software is managed and promptly updated.
• Offer daily operations and systems support to users.
• Maintain computer parts/supplies inventory and manages availability of parts in stock.
• Ensure security and privacy of networks and computer systems Maintain records/logs of repairs and fixes.
• Be empowered to take initiative with applicable duties/projects and may receive direction or instruction from senior department team members.

CS Representative, Bilingual – English, Spanish

IT Technician