Advanced Endodontics

E-Commerce Customer Service Representative, Order Processor

Advanced Endodontics

full-time

Posted on:

Location Type: Hybrid

Location: Parañaque • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • Provide excellent customer service with a focus on resolving issues on first contact
  • Accurately process customer orders (LPOs) in the ERP system and meet cut-off deadlines
  • Manage communications with the onshore team to clarify or resolve tasks
  • Monitor and respond to emails from shared inboxes in a timely manner
  • Collaborate with team members to meet daily goals and schedules
  • Share reports and updates with internal departments
  • Follow company processes and quality standards closely
  • Record customer interactions in systems such as Salesforce and email
  • Report any process gaps or issues for improvement
  • Handle customer and partner questions through chat, email, and voice
  • Work alongside team leads and IT to solve customer-impacting issues
  • Help with admin work (e.g., research, surveys) during slow periods and provide backup support for teammates

Requirements

  • At least two years in a contact center or BPO setting
  • Experience with customer service, order processing, and (ideally) e-commerce
  • Comfortable managing customer calls and back-end systems
  • Ability to coordinate across teams and meet deadlines
  • Strong knowledge of Microsoft Excel (formulas and pivot tables)
  • Great organizational and time management skills
  • Ability to multitask without losing attention to detail
  • Ability to learn quickly and work independently
  • Flexibility with shifting schedules based on business needs
  • Experience with ERP systems, Salesforce, and Microsoft Teams
Benefits
  • HMO coverage starts upon regularization
  • First dependent after 1 year, second after 2 years; additional dependents can be added anytime at employees expense
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine-government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceorder processinge-commerceMicrosoft Excelformulaspivot tablesERP systemsSalesforceMicrosoft Teams
Soft skills
organizational skillstime managementmultitaskingattention to detailflexibilityindependencecommunicationcollaborationproblem-solving