Advanced Endodontics

BPO – Inbound and Outbound Sales Agent, Part-Time

Advanced Endodontics

part-time

Posted on:

Location Type: Hybrid

Location: Parañaque • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Perform inbound and outbound customer support via phone calls, text messaging, email, social media, and the patient portal
  • Effectively interact with paying customers and those who want to sign up for the first time
  • Directly respond to inquiries regarding questionnaires and shipping, billing, medication/dosing, and technical concerns
  • Forward telehealth inquiries to the doctor or pharmacist when appropriate
  • Contact customers who signed up but did not complete the questionnaire to encourage them to continue the transaction and make a purchase
  • Follow up with customers who need to complete a check-in questionnaire to receive their next months medication

Requirements

  • Experience working in a BPO setting
  • Experience providing inbound and outbound customer support
  • Knowledge in healthcare and telehealth
  • Bachelors degree in a related field
  • Proficiency in using different communication channels
  • Familiarity in handling a telehealth patient portal
  • Ability to deal with diverse patients in a friendly and compassionate manner
  • Excellent English written and verbal communication skills
  • Ability to work independently and as part of a team
  • Exemplary problem-solving and organizational skills
  • Attention to detail
  • Ability to work under pressure
Benefits
  • HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense.
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine-government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supporttelehealthhealthcare knowledgeproblem-solvingorganizational skillsattention to detail
Soft skills
communication skillscompassionindependenceteamworkability to work under pressure
Certifications
Bachelor's degree