Waiver Services Department Manager

AdvanceCare

Manager overseeing Waiver Services Programs at AdvanceCare Health Services for individuals with developmental disabilities. Leading staff and ensuring high quality services in a hybrid role.

Posted 7/19/2026full-timeGallatin • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in overseeing operations within the Waiver Department, ensuring quality service delivery and effective staff training. Proficient in developing and implementing Individual Support Plans while collaborating with healthcare professionals and maintaining compliance with state requirements.

Highest-signal resume keywords

Leadership SkillsIndividual Support Plan ImplementationStaff Training and SupervisionExperience with DDA, ECF, CLS, and WaiverComputer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Report WritingPhysical AssessmentProtocol DevelopmentOutcome MonitoringProblem Identification

Soft Skills

Communication SkillsCoaching AbilityPositive Work EthicFeedback ProvisionDisciplinary Skills

Tools & Technologies

Microsoft OfficeGoogle ProductsEmail

Industry Keywords

Waiver DepartmentState Of Tennessee DepartmentCaregiversCircles of SupportPerson-Centered Outcomes

About the role

Key responsibilities & impact

Oversee the overall management and the day-to-day operations of the Waiver Department.
Carry out the company vision with a positive work ethic and proven leadership skills.
Assist in scheduling job assignments.
Hire, train and supervise employees, providing adequate staffing while ensuring continuity and consistency in delivery and quality of services.
Participate in the recruitment of Caregivers and marketing for new individuals.
Maintain on-call responsibilities as needed.
Communicate non-medical practice policies and assist and coach as needed.
Monitor work assignments, provide feedback, and provide evaluations of performance.
Redirect and discipline as needed.
Attend Circles of Support and be an active participant in developing and implementing Individual Support Plans that maintain or enhance independence and satisfaction.
Perform physical assessment through observation, inspection, and interview at residential sites.
Identify needs and provide input for planning and/or follow-up.
Develop protocols and plans as needed to document steps to address problems, goals, environmental issues, mobility issues, and other needs of the Individuals Served.
Create outcome staff instructions as needed and document them in the record.
Monitor outcomes weekly to ensure staff instructions are adequate.
Implement teaching with Caregivers and Individuals Served as needed.
Work closely with the Individual's Circle of Support to ensure all needed instructions are provided.
Create reports monthly as assigned.
Implement ISP consistently and effectively and focus on person-centered outcomes.
Identify rationale and anticipated funding needs for each individual served and prepare the justification needed to provide support for additional funding.
Work with physicians and other health care professionals in keeping informed of changes in individuals' health status.
Notify physicians and/or other healthcare professionals immediately of significant changes in condition.
Perform other tasks and responsibilities as assigned and needed.

Requirements

What you’ll need

Relevant degree preferred.
Should have a minimum of 2-year experience working with DDA, ECF, CLS, and Waiver and be familiar with the requirements of the State Of Tennessee Department.
Must possess good computer skills, including but not limited to email, Google products, and Microsoft Office products.
Should have the ability to write business reports.
Must be able to travel occasionally.
Must maintain regular attendance.
Must be able to walk distances, climb stairs, work, and drive in changing weather conditions.
Must have a clean driving record.

Benefits

Comp & perks

Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Paid Orientation
Paid Training