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Program Support Specialist
AdvanceCareProgram Support Specialist ensuring compliance and overseeing care in DDA Department of a non-medical home care organization. Providing training and conducting audits for individuals supported.
About the role
Key responsibilities & impact- Provide Training including but not limited to pre-service and in-service training.
- Monitors and verifies required community visits, drills (fire/storm), and evacuation plans.
- Facilitates monthly PCSP/ISP reviews
- Cooperate with Incident/Reportable Event Investigations
- Develops and implements correction action plans “CAP”
- Completes weekly and monthly audits
- Completes monthly site visits
- Request documentation and complete client demographic entry into PHS upon admission
- Ensure 24-hour visits are completed per policy
- Ensures staffing plan is complete
- Ensures in-service plan is complete
- Enforces standard company policies and procedures and ensures staff are in compliance.
- Develop schedules for the new calendar year annually to include evacuation drills, medical appointments, reports, meetings, etc.
- Provides completed schedules to the Program Director as requested.
- Ensures that program books and client’s permanent files are developed and maintained according to policy/ procedure.
- Updates client emergency contact lists, client personal records, health care plans, and program staff contact lists.
- Performs other duties as assigned and needed.
Requirements
What you’ll need- High school diploma or GED equivalent; caregiving and office experience preferred.
- Previous experience in healthcare or a corporate environment is a plus.
- Satisfactory criminal background check.
- Flexibility to adapt and learn in a fast-paced environment.
Benefits
Comp & perks- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Paid Orientation
- Paid Training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training developmentaudit completionclient demographic entrycorrection action plansschedulingpolicy enforcementcompliance monitoring
Soft Skills
flexibilityadaptabilitycommunicationorganizational skills
Certifications
high school diplomaGED