Customer Account Manager, Bilingual – English/Spanish

Advance Auto Parts

Bilingual Customer Account Manager selling automotive aftermarket parts to repair shops and commercial businesses for Advance Auto Parts. Managing accounts, sales calls, commercial programs, and customer service across Georgia locations.

Posted 8/10/2026full-timeCartersville • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales capabilities in the automotive industry, with a focus on customer relationship management and strategic thinking. Proficient in analyzing business reports and utilizing Microsoft software to support sales efforts and operational efficiency.

Highest-signal resume keywords

Proven Sales Track RecordWorking Knowledge of Automotive SystemsEffective Communication SkillsAbility to Analyze Business ReportsWorking Knowledge of APAL System

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesInventory ManagementDiscount CalculationProfit and Loss AnalysisAutomotive Product Knowledge

Soft Skills

Relationship BuildingStrategic ThinkingPresentation SkillsEffective Communication

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointAPAL System

Certifications & Qualifications

Valid Driver's LicenseFleet Safety CertificationASE Certification (Preferred)

Industry Keywords

Automotive AftermarketCommercial SalesAccount ManagementSales ReportingCustomer Needs Assessment

About the role

Key responsibilities & impact

Sell or oversee the selling of automotive products to automotive repair shops and other commercial businesses
Work with District Leaders, General Managers, and key personnel to achieve goals for assigned accounts
Implement new Commercial Sales programs and support current programs
Visit assigned accounts, make sales calls, and develop approaches to meet commercial customer needs
Maintain the database of account sales call activity
Communicate with Store Team to ensure product availability, accuracy, and delivery timelines meet customer expectations
Provide competitive information, merchandising suggestions, and service input to business partners
Support the development and retention of Commercial Parts Pros
Assist with cleaning, organizing, stocking, POS operation, and truck loading/unloading as assigned
Calculate discounts, percentages, sales increases, and gross profit percentages
Review and analyze business reports, including profit and loss statements
Think strategically, analyze issues and options, and facilitate change
Work assigned days, evenings, and weekends and occasionally travel overnight

Requirements

What you’ll need

Working knowledge of Advance products and services
Ability to market products and services to meet customer needs
Working knowledge of the APAL system, including Inventory Management and commercial account paperwork
Working knowledge of automotive systems and the traditional automotive aftermarket
Speak and write English; Spanish is a plus
Effective communication and relationship-building with customers, peers, and upper management
Strong presentation, verbal, and written communication skills
Ability to write reports, business correspondence, and procedural manuals
Effective use of Microsoft software; Word and Excel required, PowerPoint preferred
Ability to calculate discounts, percentages, sales increases, and gross profit percentages
Ability to review and analyze business reports, including P&L statements
Strategic thinking and ability to manage and facilitate change
Ability to work assorted days, evenings, and weekends as needed
Ability to travel overnight occasionally
Proven sales track record with 3–5 years of related selling experience
High school diploma or GED required
Valid driver's license required
Fleet safety certification required
ASE certification preferred, but not required
Ability to frequently lift/move up to 50 pounds and occasionally up to 100 pounds
Ability to meet the listed physical and environmental demands of the role

Benefits

Comp & perks

Sales commission based on individual or store performance
Reasonable accommodations for individuals with disabilities