Manager – Corporate Travel Operations

ADTRAV Travel Management

Manager Operations leading a team of Travel Consultants at ADTRAV Travel Management. Overseeing client interactions, training staff, and ensuring service quality for corporate travel.

Posted 4/24/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Provide day-to-day leadership of a team of Travel Consultants, Team Leads, and/or Associate Managers.
Be knowledgeable and trained in direct reports duties and be able to perform the job functions as needed.
Champion the proper use of ADTRAV tools.
Set goals and objectives for the team.
Review turnover transaction rates and errors/write offs and address with agents.
Review itineraries and verify reservations.
Provide coaching and training to agents on how to service travelers and on policies and procedures of the company.
Monitor call volume and ensure agents are available to service clients.
Serve as the main contact for clients and research, address, and resolve client concerns promptly.
Work with senior leadership to keep KPIs and SLAs in line with client expectations.
Identify process and workflow efficiencies and provide recommendations to management.
Conduct weekly individual and team meetings.
Participate in the recruiting process by interviewing and selecting new agents.

Requirements

What you’ll need

High school diploma or equivalent required.
At least 5 years of travel consultant/travel agent experience, preferably in a call center environment.
2+ years’ experience managing a team.
Experience booking travel for corporate clients preferred.
Strong knowledge of Sabre GDS required.
Knowledge of Amadeus a plus.
Working knowledge and proficiency in Fly America, Open Skies and federal travel regulations.
Experience booking international travel with geographical and rate structures.
Strong computer and typing skills.
Demonstrated experience learning and using technology.
Experience with Microsoft Office suite (Outlook, Word, Excel).
Able to manage multiple tasks/responsibilities in a fast-paced environment with minimal supervision.
Excellent time-management and organizational skills.

Benefits

Comp & perks

medical
dental
vision
life
disability
Flexible Spending Accounts
401(k)
PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

travel consultant experienceteam managementbooking travelSabre GDSAmadeusFly AmericaOpen Skiesfederal travel regulationsinternational travel bookingcomputer skills

Soft Skills

leadershipcoachingtime-managementorganizational skillscommunicationproblem-solvinggoal settingefficiency identificationmulti-taskingclient service