Adthena

Performance Marketing

• Reporting to Josh Baines, Director of Customer Success
• Location: Austin, TX (Hybrid) OR US Remote (CT or ET)
• Act as a strategic partner to customers, enabling platform adoption and providing SEM best practices
• Deliver bespoke Solution Services with support from the BI team
• Drive customer satisfaction and retention by partnering with Account Managers
• Arrange calls and F2F meetings with stakeholders; manage up to 20 clients over time
• Drive engagement via monthly catch-ups and contribute to Quarterly Business Reviews
• Co-own success plans with clients, guide through milestones, capture outcomes
• Provide feedback internally to product and management as the voice of the customer
• Conduct Business Reviews with senior stakeholders and build referable relationships
• Identify upsell opportunities and provide value on current subscription
• Deliver exceptional client experience leading to 90%+ gross revenue retention

Customer Success Manager, Paid Search