Adswerve, Inc.

Client Success Director

Adswerve, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, California, Colorado, Connecticut, Florida, Illinois, Iowa, Kansas, Maryland, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United States

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Salary

💰 $115,000 - $135,000 per year

Job Level

Lead

Tech Stack

Cloud

About the role

  • Direct Ownership of Growth: Own the retention and expansion of a dedicated book of enterprise business. You are responsible for hitting specific retention and growth targets.
  • Cross-Sell Identification: Proactively identify opportunities to cross-sell Adswerve’s full suite of services, specifically bridging the gap between Media buying and Data Science/Analytics solutions.
  • Sales Narrative Curation: Create and deliver quarterly business reviews and pitch decks that move beyond metrics to demonstrate ROI. You will craft the "Adswerve Story" tailored to the specific business goals of your clients.
  • High-Stakes Negotiation: Lead contract renewals, upsells, and pricing negotiations with strong commercial acumen to ensure profitability and mutual value.
  • Trusted Advisor: Build deep, resilient relationships with senior client stakeholders (VP/C-Level) within your book of business, positioning yourself as a thought leader in the digital maturity space.
  • Holistic Consulting: Move fluidly between conversations about Programmatic Media, Paid Search, and Cloud/Analytics, ensuring clients utilize the full potential of their tech stack to achieve their business KPIs.
  • Partner Relations: Act as a strategic liaison with Adswerve partners (such as Google), advocating for your clients and unlocking beta opportunities or advanced support to drive client success.
  • Process Architecture: Improve client engagement models and internal processes to streamline delivery and increase the quality of work across departments.
  • Peer Mentorship: Operate as a senior lead and mentor to Client Success Managers, modeling best-in-class sales behaviors, narrative building, and strategic thinking.
  • Future Readiness: Demonstrate the emotional intelligence and strategic vision required to transition into a people-management role as the team expands.

Requirements

  • 8+ years of experience in digital marketing, consultancy, or ad-tech, with a strict focus on client success, revenue retention, and business development.
  • Proven history of hitting or exceeding growth and retention targets on a personal book of business.
  • Bachelor’s degree in Marketing, Business, Advertising, or equivalent professional experience is preferred.
  • Commercial understanding and experience selling at least two of the following:
  • Programmatic/Media: (DV360, TTD, SA360, Amazon, Social).
  • Analytics: (GA4, Adobe Analytics).
  • Data Science/Cloud: (MMM, Propensity modeling, etc.).
  • Experience selling or consulting on Cloud-based solutions or Advanced Analytics projects is highly preferred.
  • Demonstrated ability to negotiate complex contracts and drive revenue growth (upselling/cross-selling).
  • Exceptional communication skills with the ability to turn data into a narrative that resonates with non-technical executive audiences.
  • Ability to navigate ambiguity and lead clients through industry changes (e.g., privacy changes, cookie deprecation).
Benefits
  • Semi-annual bonus potential
  • Medical, dental and vision available for employees
  • Paid time off including vacation, sick leave & company holidays
  • Paid volunteer time
  • Flexible working hours
  • Summer Fridays
  • “Work From Home Light” days between Christmas and New Year’s Day
  • 401(k) Plan with 5% company match and no vesting period
  • Employer Paid Parental Leave
  • Health-care Spending Accounts
  • Dependent-care Spending Accounts
  • Employer Paid Basic Life Insurance
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Employer Paid Short & Long Term Disability
  • Employee Assistance Program (EAP)
  • Continuing Education Reimbursement
  • Employee Referral Bonus Program
  • Monthly Remote Work Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital marketingconsultancyad-techProgrammatic MediaAnalyticsData ScienceCloud-based solutionsAdvanced Analyticscontract negotiationrevenue growth
Soft skills
client successcommercial acumenrelationship buildingstrategic thinkingemotional intelligencepeer mentorshipnarrative buildingcommunication skillsability to navigate ambiguitythought leadership