Adswerve, Inc.

Client Success Manager – Agency

Adswerve, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, California, Colorado, Connecticut, Florida, Illinois, Iowa, Kansas, Maryland, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United States

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Salary

💰 $70,000 - $80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead, manage, and proactively cultivate strategic relationships with key agency partners, focusing on their overall satisfaction, retention, and long-term value.
  • Directly accountable for maximizing dollar retention within the assigned client portfolio, focusing on tactics that minimize churn and prevent revenue decline.
  • Serve as the primary day-to-day contact and internal champion for agency clients, handling and coordinating all general requests, inquiries, and issues to ensure timely and accurate resolution.
  • Understands the main USPs (unique selling points) and value of the media platforms and how they operate, showcasing a level of expertise needed to manage their portfolio of accounts properly.
  • Collaborate with internal teams on any open managed service or consulting opportunities, support cases, and data science projects for their accounts.
  • Proactively identify, qualify, and assist in closing upsell and expansion opportunities across all media platforms and services, working closely with the Agency Strategy Lead and Client Partner.
  • Act as the client advocate by gathering feedback and relaying client needs and potential risks to the management team, proactively anticipating and addressing potential issues to safeguard the partnership.
  • Monitor and proactively manage client support needs by tracking open support cases and strategically relaying relevant resources, training materials, or best-practice documentation (e.g., blogs, workshops) to enhance client self-sufficiency and platform success.
  • Monitors portfolio of existing accounts as it pertains to forecasted revenues with actualized revenues within the various media platforms.
  • Manages tasks as they pertain to their portfolio of accounts, ensuring clients receive their deliverables, updated comms and monitors support cases to relay trainings, blogs, etc. to better support the clients.
  • Regularly conducts business reviews with key accounts, reviewing partnership, insights, potential opportunities and recommendations, etc. in collaboration with the Agency Strategy Lead & Client Partner.
  • Document key client communications, opportunities, and activities within Salesforce.

Requirements

  • 3+ years of previous media and client services/account management experience, advertising/media agency experience a plus
  • Familiarity with programmatic digital media buying via Demand Side Platforms (DV360, TTD, Amazon), Paid Search platforms (Google Ads, Search Ads 360, etc), Campaign Trafficking (CM360, Innovid) and/or Social Media platform expertise.
  • Proven track record in driving revenue retention and identifying expansion opportunities within an existing client base.
  • Bachelor’s degree, preferably in marketing, advertising or equivalent combination of education and experience
  • Excellent time management and organization skills. Can manage multiple clients and projects at one time and provide deliverables by expected deadlines.
  • Strong written and verbal communication.
  • Exceptional relationship-building skills and a proven ability to collaborate effectively.
  • Ability to demonstrate critical thinking skills, and solve client problems as they arise.
  • Rigorous attention to detail, drive for excellence, and a positive “can-do” approach.
  • Knowledge of Microsoft Office Suite - Excel, Powerpoint, Word, etc.
  • Experience working within Salesforce.
Benefits
  • Semi-annual bonus potential
  • Medical, dental and vision available for employees
  • Paid time off including vacation, sick leave & company holidays
  • Paid volunteer time
  • Flexible working hours
  • Summer Fridays
  • “Work From Home Light” days between Christmas and New Year’s Day
  • 401(k) Plan with 5% company match and no vesting period
  • Employer Paid Parental Leave
  • Health-care Spending Accounts
  • Dependent-care Spending Accounts
  • Employer Paid Basic Life Insurance
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Employer Paid Short & Long Term Disability
  • Employee Assistance Program (EAP)
  • Continuing Education Reimbursement
  • Employee Referral Bonus Program
  • Monthly Remote Work Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
media buyingprogrammatic digital mediaDemand Side PlatformsDV360TTDAmazonGoogle AdsSearch Ads 360Campaign TraffickingCM360
Soft skills
time managementorganizationwritten communicationverbal communicationrelationship-buildingcollaborationcritical thinkingproblem-solvingattention to detailpositive attitude