Client Success Manager

ADRM

Client Success Manager coordinating strategic client initiatives across large enterprise accounts at ADRM. Ensuring seamless communication, client support, and project management across operational initiatives.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for strategic client accounts and initiatives
Lead client meetings, program reviews, onboarding sessions, and strategic discussions
Reinforce ADRM’s position as a trusted long-term partner
Support account growth opportunities through relationship management
Help coordinate onboarding timelines, milestones, and deliverables across multiple client deployments
Partner with development and internal stakeholders to help shape appropriate solutions and responses based on client feedback
Build strong working relationships with client stakeholders and internal teams
Support long-term client success by helping ensure a seamless and high-quality client experience
Lead client onboarding sessions, training, and platform walkthroughs
Support clients in understanding and using DEFENDER™ effectively for their operational needs
Help maintain momentum and ensure projects and operational initiatives continue progressing effectively
Identify gaps and proactively help resolve them
Maintain clear documentation, status updates, and reporting
Partner with internal teams to ensure smooth execution and issue resolution

Requirements

What you’ll need

Bachelor’s degree in Program Management, Communications, Information Systems, or a related field preferred
5+ years of experience in client-facing program management, implementation, onboarding, or service delivery or equivalent experience
Demonstrated experience supporting multiple accounts or stakeholders simultaneously in a structured, organized way
Strong ability to manage programs end-to-end, including timelines, deliverables, dependencies, and follow-ups
Comfortable working directly with enterprise and/or global clients
Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
Tech-savvy and comfortable navigating and demonstrating SaaS various platforms
Highly organized, detail-oriented, and proactive in identifying risks and resolving issues
Willingness and ability to travel occasionally for on-site client meetings as needed
Ability to work independently in a remote environment while staying closely connected to internal teams
Able to pass a comprehensive background check

Benefits

Comp & perks

ADRM covers 100% of health, dental, and vision insurance premiums for team members and their dependents, ensuring complete support for your well-being and that of your family
Enjoy a robust 401(k) plan that includes a generous company match and profit sharing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementimplementationonboardingservice deliveryproject managementtimelines managementdeliverables managementrisk identificationissue resolutiondocumentation

Soft Skills

relationship managementcommunication skillsorganizational skillsdetail-orientedproactiveindependent workclient engagementteam collaborationproblem-solvingtraining