ADRM

Platform Adoption Manager

ADRM

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $120,000 per year

About the role

  • Own the end-to-end rollout of DEFENDER™ across a large, multi-account client program
  • Serve as the primary DEFENDER™ liaison for internal and external account teams
  • Coordinate onboarding timelines, milestones, and deliverables across multiple client deployments
  • Partner with development and internal stakeholders to help shape appropriate solutions and responses based on client feedback
  • Ensure consistent and successful DEFENDER™ adoption across accounts
  • Lead client onboarding sessions, training, and platform walkthroughs
  • Support clients in understanding and using DEFENDER™ effectively for their operational needs
  • Act as a trusted advisor on platform usage, best practices, and workflows
  • Identify adoption challenges and proactively address gaps
  • Manage a global, multi-account DEFENDER™ program, balancing priorities across regions and stakeholders
  • Track progress, risks, and dependencies across deployments
  • Maintain clear documentation, status updates, and reporting
  • Partner with internal teams to ensure smooth execution and issue resolution
  • Participate in client meetings, including occasional on-site engagements as needed

Requirements

  • Bachelors degree in Business Administration, Information Systems, or a related field preferred
  • 5+ years of experience in client-facing program management, implementation, onboarding, or service delivery
  • Demonstrated experience supporting multiple accounts or stakeholders simultaneously in a structured, organized way
  • Strong ability to manage programs end-to-end, including timelines, deliverables, dependencies, and follow-ups
  • Comfortable working directly with enterprise and/or global clients
  • Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
  • Tech-savvy and comfortable learning, navigating, and demonstrating SaaS or technology platforms (user-level, not development)
  • Highly organized, detail-oriented, and proactive in identifying risks and resolving issues
  • Willingness and ability to travel occasionally for on-site client meetings as needed
  • Ability to work independently in a remote environment while staying closely connected to internal teams
  • Able to pass a comprehensive background check
Benefits
  • ADRM covers 100% of health, dental, and vision insurance premiums for team members and their dependents, ensuring complete support for your well-being and that of your family
  • Enjoy a robust 401(k) plan that includes a generous company match and profit sharing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementimplementationonboardingservice deliveryrisk managementdocumentationstatus updatesreportingclient supportSaaS
Soft Skills
communicationorganizational skillsdetail-orientedproactiveproblem-solvingclient-facingindependent workteam collaborationadaptabilitytrustworthiness