Adriel

QA Engineer

• Master the platform end-to-end so you can troubleshoot on the spot, spot UX friction before users complain, and speak the same language as Product and Engineering.
• Own front-line support (Intercom) – answer first-line questions on data connections, dashboards, API limits, etc., and escalate reproducible bugs or feature gaps with crystal-clear steps.
• Turn pain points into solutions – mine chat logs, session replays, and analytics to quantify where users struggle; package the insights into clear priorities for PMs and designers.
• Shape a smoother experience – propose sharper copy, smarter tooltips, and streamlined flows, then partner with the team to ship and validate each tweak with targeted users.
• Coach customers to “aha!” moments – diagnose roadblocks, walk them through advanced workflows, and follow up until success sticks.
• Keep knowledge fresh – maintain help-center articles, in-app guides, and release notes so every change is immediately reflected in user-friendly, up-to-date documentation.

Product Support, QA Specialist