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Tech Stack
Tools & technologiesCloudSDLCServiceNow
About the role
Key responsibilities & impact- Design and evolve the end-to-end technical architecture of the ServiceNow platform, ensuring scalability, performance, security, and alignment with enterprise architecture and governance standards.
- Serve as the senior technical authority and escalation point for complex, cross module platform design decisions, architectural challenges, and critical ServiceNow issues.
- Define, enforce, and continuously improve platform engineering standards across scripting, data models, integrations, automation, UI patterns, and release management.
- Lead CMDB strategy, health, and governance, including normalization, lifecycle management, and ongoing data quality improvement.
- Design and implement scalable automation and integrations using Flow Designer, IntegrationHub, Scripted APIs, and custom applications to reduce manual effort and improve cycle time.
- Provide technical leadership through code reviews, architectural guidance, and enforcement of ServiceNow and industry best practices to ensure solution quality and platform integrity.
- Partner with enterprise stakeholders and customers as a trusted technical advisor, translating business requirements into scalable technical designs, workflows, use cases, and solution recommendations.
- Contribute to platform strategy, architecture, and continuous improvement initiatives, including roadmap planning, optimization efforts, and adoption of industry best practices.
- Collaborate with network, cloud, security, application, PMO, and support teams as a ServiceNow subject matter expert throughout project planning, execution, testing, and lifecycle management.
- Support skills development and operational maturity across IT teams by providing guidance, knowledge sharing, and technical support; participate in after hours support as required.
Requirements
What you’ll need- Bachelor's Degree (higher degree accepted) in Information Technology, Software Engineering, Computer Science, or Engineering OR Associates Degree plus 5 years of equivalent practical experience
- 9 years of hands-on ServiceNow platform experience accross multiple enterprise workflows
- 8 years of experience in ServiceNow architecture, scripting, integrations, automation, and data modeling
- 7 years of experience supporting ServiceNow release managment, SDLC practices, and environment promotion strategies accross development, test, and production
- 5 years of experience maintaining and optimizing CMDB, CSDM, ITOM Discovery, and service mapping
- 5 years of experience supporting enterprise ITAM capabilities, including compliance, integrations, and asset lifecycle automation on the ServiceNow platform
- 5 years of experience supporting enterprise application rationalization and system consolidation onto the ServiceNow platform
- ServiceNow Certified System Administrator (CSA) - upon hire
- ServiceNow Certified Application Developer (CAD) - upon hire
- Information Technology Infrastructure Library (ITIL 4) - within 6 months of hire
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow platformscriptingintegrationsautomationdata modelingrelease managementSDLC practicesCMDBCSDMITOM Discovery
Soft Skills
technical leadershipcollaborationcommunicationproblem-solvingguidanceknowledge sharingtrusted advisorstakeholder engagementarchitectural guidancecontinuous improvement
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)Information Technology Infrastructure Library (ITIL 4)