Account Manager
Inspired Thinking Group (ITG)
Job Level
JuniorMid-Level
About the role
- Process and coordinate supply orders from clinics and administrative departments
- Ensure accurate and timely fulfillment, assist with product substitutions, and help standardize supply usage
- Act as primary point of contact for vendors regarding product availability, pricing, and delivery issues
- Collaborate with Procurement to maintain approved vendors and manage urgent supply needs
- Track and maintain inventory levels across centralized and clinic stockrooms
- Coordinate with Centralized Receiving Coordinator on incoming packages and restocking needs
- Participate in cycle counts and audits to maintain inventory accuracy
- Enter and maintain accurate data related to orders, backorders, and vendor activity using inventory software
- Provide clear, responsive communication to clinical and administrative staff regarding supply status and order updates
- Assist teams in identifying suitable alternatives and resolving supply-related concerns
- Compile usage data and order accuracy reports and support cost-saving and sustainability efforts
- Follow internal purchasing and supply chain policies and healthcare safety/regulatory standards
- Provide backup support to centralized receiving and transport operations during peak times
- Participate in special projects, process improvement initiatives, and other duties as assigned
Requirements
- High School Diploma or equivalent (higher degree accepted)
- 2 years Supply Chain or Inventory Experience
- 1 year working directly with vendors and/or procurement teams to fulfill operational needs
- 1 year supporting procurement or supply chain processes in a healthcare or clinical environment
- Lean Six Sigma Green Belt (obtain within 1 year of hire)
- Strong attention to detail
- Strong vendor communication skills
- Service-oriented mindset to meet clinical operations needs
- Experience with inventory software and accurate data entry
- Ability to participate in cycle counts and audits
- On-site presence required
