Epic Application Analyst – Security
ADP
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Job Level
About the role
- Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications.
- Perform in-depth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it.
- Analyze/review and test each product release and communicate needed changes to operations.
- Must be able to document and follow system change control procedures for the system.
- Work closely with other analysts, Epic third- party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs.
- Research, analyze, facilitate, and implement business and system workflows in order to expedite process improvement and coordinate business practices.
- Identify best practices and implement opportunities for standardization.
- Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
- Maintains up-to-date expertise on the operation and application of various applications.
- Able to travel between all Central Health clinics.
- Provides third tier support for various applications/modules when an issue is escalated to the help desk.
- Create and track tickets with vendors.
- Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA).
- Provide technical support via phone, online, and/or in person.
- Serve as a primary resource to the EMR super- users in ticket resolution.
- Guides workflow design, building and testing the system, and analyzing other technical issues.
- Coordinates system changes with the governance team for decision making.
- Identifies and implements requested changes to the system.
- Serves as a liaison between end users’ workflow needs and technical staff/vendors.
- Maintains regular communication with vendors for assigned applications.
- Works with vendors, the organization, and end users to ensure the systems meet the organization’s business needs regarding the project deliverables and timeline.
- Provides management technical system guidance to improve and streamline operational workflows.
- Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems.
Requirements
- High School Diploma or equivalent
- 1 year of experience supporting an EMR or similar software applications in a healthcare environment
- 3 years of experience as a super user or analyst supporting an EMR or similar software applications in a healthcare environment
- 3 years of any experience implementing or supporting an EMR
- 3 years of Epic EMR experience
- EPIC - EPIC Certification
- Epic certification required within 6 months of hire or within six months of completing Epic training
- Must meet Central Health’s Epic pre - assessment criteria
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Epic EMRsystem analysistroubleshootingdata collectionroot cause analysissystem change controlworkflow designticket resolutiontechnical supportprocess improvement
Soft Skills
communicationcollaborationproblem-solvingorganizational skillsanalytical skillsfacilitationtime managementcustomer serviceadaptabilityleadership
Certifications
EPIC Certification