Navigation Center QA and Operations Trainer
ADP
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
Visit company websiteExplore more
About the role
- Create educational materials appropriate to positions.
- Implement and facilitate training programs for all new and existing employees utilizing Navigation Center software.
- Design and implement skill-based competencies to be used within the CH Navigation Center to assist with identifying improvement opportunities.
- Develop and provide refresher trainings to staff members and/or department as needed.
- Effectively communicate verbally and in writing complex information in a manner that is easy to understand and learn.
- Adapt training materials and methodology based on the training group size method (in-person or virtual).
- Demonstrate a comprehensive knowledge of Central Health's Navigation Center's policies and procedures.
- Conduct call monitoring and provide feedback to department leaders.
- In conjunction with Department Leaders create reports to monitor the effectiveness of training and identify areas needing re-training.
Requirements
- High School Diploma
- 5 years of related experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
educational materials creationtraining program implementationskill-based competencies designcall monitoringreport creation
Soft Skills
effective communicationadaptabilityfeedback provision
Certifications
High School Diploma