Call Center Sales Representative
Adolescent Wellness Academy
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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About the role
- Serve as the first point of contact for individuals and families seeking care at PRC and AWA.
- Handle inbound calls, emails, and inquiries as the first point of contact
- Manage 60–80 calls/day with professionalism and efficiency
- Guide clients and families through admissions conversations
- Navigate crisis and emotionally sensitive situations
- Coordinate next steps (assessments, tours, admissions)
- Document all activity in CRM/EMR systems
- Collaborate with clinical and operations teams
Requirements
- 2+ years in admissions, client care, call center, or sales (required)
- Ability to manage high-volume calls (60–80/day)
- Strong customer service + sales skills (guiding conversations, handling objections)
- Calm and effective in crisis or emotionally charged situations
- Tech-savvy (CRM/EMR, Microsoft Office)
- High responsiveness, follow-through, and accountability
Benefits
- Preferred Spanish-speaking
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMEMRMicrosoft Office
Soft Skills
customer servicesalescrisis managementcommunicationresponsivenessfollow-throughaccountability