Director, Customer Value

Adobe

Adobe Director guiding strategic enterprise customers through digital transformation and value realization. Partnering with C-suite leaders and Adobe teams to deliver measurable business outcomes.

Posted 9/2/2026full-timeChicago • Illinois, Minnesota, New York, Virginia • 🇺🇸 United StatesLead💰 $218,100 - $363,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in establishing C-level relationships and driving value realization through strategic problem-solving and effective change management. Proficient in delivering executive presentations and collaborating across multiple teams to ensure customer success and measurable business outcomes.

Highest-signal resume keywords

C-Level Relationship ManagementExecutive Presentation SkillsDigital Transformation ExperienceValue Consulting ExpertiseStrategic Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Digital TransformationValue ConsultingChange ManagementBusiness Process MappingROI Analysis

Soft Skills

Influencing SkillsCollaborative MentalitySelf-StarterStrategic Thinking

Tools & Technologies

Adobe StackData EngineeringPersonalizationCustomer Insights

Industry Keywords

Customer LifecycleC-Suite EngagementTechnology Delivery ProgramsBusiness Value Realization

About the role

Key responsibilities & impact

Establish strong C-level relationships during the sales cycle to understand key business objectives and metrics, instilling confidence in Adobe’s ability to deliver expected outcomes
Act as the primary liaison post-sale between customer executives and Adobe teams, including Product, Legal, Engineering, Professional Services, Technical Support, TAM, and Customer Success
Ensure a seamless transition from pre-sales requirements to post-sales execution
Develop and deliver executive-ready presentations on return on investment and total cost of ownership to drive value realization discussions
Map current and future business processes to identify and prioritize key use cases and value drivers
Assist customers in navigating organizational changes and implementing effective change strategies
Build customer advocacy for future marketing opportunities such as case studies and events
Drive alignment and coordination across multiple work streams, including product teams delivering advanced use cases
Lead collaboration initiatives with internal account teams
Position customers for success and ensure measurable business value from the Adobe stack

Requirements

What you’ll need

Ability to influence key partners and lead complex discussions throughout the customer lifecycle
Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level)
Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently
Strategic problem solver with a track record of driving business results through customer engagement
Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other key partners
Extensive experience in digital transformation, value consulting, or complex technology delivery programs
Passion for technology and digital marketing strategy, with the ability to articulate the path to business value through technology
Working knowledge of Marketing, Engineering, and Product functions, particularly in Data Engineering, Personalization, and Customer Insights

Benefits

Comp & perks

Annual Incentive Plan (AIP) for non-sales roles
Potential long-term incentives in the form of a new hire equity award
Comprehensive benefits programs
Equal Employment Opportunity and accessibility accommodations