Senior Community Experts Program Manager

Adobe

Managing Adobe's Community Experts program with a focus on strategic direction, community engagement, and operational excellence. Leading insight generation for product influence and advocacy.

Posted 7/29/2026full-timeSeattle • California, Washington • 🇺🇸 United StatesSenior💰 $110,000 - $202,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community program management and advocacy, with a strong focus on lifecycle design, engagement operations, and analytical metrics to drive program success. Proven ability to communicate effectively and collaborate cross-functionally to translate community insights into actionable business strategies.

Highest-signal resume keywords

Community Program ManagementDeveloper AdvocacyCustomer SuccessAnalytical ApproachCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lifecycle DesignEngagement OperationsExecutive-Level ReportingCommunity Metrics AnalysisScorecard Development

Soft Skills

Strong Written CommunicationAbility to Operate in High-Ambiguity Environments

Industry Keywords

SaaSDigital MediaCommunity InsightsTrust & SafetyDSA Compliance

About the role

Key responsibilities & impact

Define and own the multi-year strategic direction for Adobe's Community Experts program
Manage the lifecycle of Community Experts from recruitment through recognition
Operationalize the Experts program as a structured insight channel
Design and run regular Expert touchpoints
Build and maintain diverse Expert representation across Adobe's product categories
Manage Expert communications
Track and report influence signals
Coordinate with Trust & Safety (DSA compliance) to ensure Expert program operations meet regulatory requirements

Requirements

What you’ll need

8-10 years of experience in community program management, developer/creator advocacy, or customer success in a SaaS or digital media company.
Proven track record managing structured advocacy or expert programs — including lifecycle design, engagement operations, and executive-level reporting.
Strong written communication skills with experience managing high-volume community communications, program updates, and collaborator briefings.
Analytical approach — comfortable with community metrics, engagement data, and building scorecards that demonstrate program return on investment.
Experience working cross-functionally with Product, PMM, and Marketing teams — translating community insight into business-relevant recommendations.
Ability to operate in a high-ambiguity environment — building structure, documented processes, and scalable playbooks from scratch.

Benefits

Comp & perks

Comprehensive benefits programs
Health insurance
Professional development opportunities