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Adobe

Customer Success Account Manager

Adobe

Customer Success Account Manager at Adobe managing SMB customers across North America. Focusing on upselling and cross-selling Adobe's Digital Media solutions with consultative sales approach.

Posted 7/22/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Adobe Sign and creative technologies while effectively managing customer relationships and optimizing their experience. Proven ability to identify expansion opportunities and handle opportunity pipelines for upselling and cross-selling.

Highest-signal resume keywords
Adobe Sign ExpertiseCustomer Relationship ManagementOpportunity Pipeline ManagementStrong Communication SkillsBachelor's Degree

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Organization SkillsFollow-Through SkillsProactive Learning
Tools & Technologies
Adobe Cloud Solutions
Industry Keywords
SMB AccountsUpsellingCross-SellingC-Suite EngagementContract Research

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Connect Adobe's innovative cloud-based solutions with dynamic SMB Accounts
  • Ensure customers seamlessly embrace offerings and optimize their experience
  • Research customer contracts to identify expansion opportunities
  • Maintain the highest level of technical expertise on Adobe Sign & creative technologies
  • Inform customers through personalized use cases and demos
  • Build relationships with c-suite and decision-makers
  • Conduct deeper prospecting on assigned accounts
  • Uncover & develop opportunities for upselling and cross-selling
  • Identify high-value accounts for larger deals
  • Handle the opportunity pipeline and provide accurate updates

Requirements

What you’ll need
  • Bachelor's Degree required, or equivalent experience
  • 3+ years’ experience operating in a similar capacity, directly handling a portfolio of services
  • Strong communication skills (both oral and written)
  • Strong organization, follow-through, and documentation skills
  • Ability to work independently, learn quickly, and be proactive.

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development programs
  • Bonuses