P&C Operations, Manager

Adobe

P&C Operations Manager responsible for day to day delivery of HR People Operations services. Leading operational teams to ensure efficient execution within the Philippines.

Posted 6/27/2026full-timePasay • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Owns day to day service delivery outcomes and stability within scope
Leads teams to deliver through structured service management practices
Drives quality, productivity, and demand containment through disciplined management
Owns operational performance within scope, including SLA adherence and resolution times
Leads and develops SSC teams to operate as a high performing service delivery function
Drives practical implementation of continuous improvement initiatives within day to day operations

Requirements

What you’ll need

Experience in shared services, HR operations, or service delivery environments
Proven leadership of operational teams delivering high volume services
Experience managing SLAs, service metrics, and operational performance

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Service Delivery ManagementSLA ManagementOperational PerformanceService MetricsContinuous ImprovementQuality ManagementProductivity ManagementDemand ContainmentStructured Service ManagementHigh Volume Service Delivery

Soft Skills

LeadershipTeam DevelopmentCommunicationProblem SolvingCollaborationOrganizational SkillsDisciplineAdaptabilityDecision MakingInterpersonal Skills