Technical Account Director

Adobe

Technical Account Director at Adobe leading customer success initiatives and technical strategies. Engage with major clients to enhance their investment in Adobe’s Digital Experience Solutions.

Posted 5/29/2026full-timeNew York City • Illinois, New York • 🇺🇸 United StatesLead💰 $141,300 - $254,200 per yearWebsite

About the role

Key responsibilities & impact

Lead Ultimate Success engagements as the technical executive point of contact throughout the solution usage lifecycle
Provide strategic mentorship and support the technical strategy with Adobe Solutions to drive value
Assess and mitigate strategic customer technical risks and opportunities
Ensure clear communication with customers and maintain governance with internal/external executive teams
Drive alignment and reporting on engagement status and outcomes
Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution
Coordinate with all technical partners to influence delivery achievements across multi-solution engagements
Collaborate with Adobe's internal teams/third-party partners to support customer success
Lead a matrixed services team involving multiple project teams

Requirements

What you’ll need

Bachelor's Degree in related subject area of the technical industry
10-15 years proven experience in a senior consultative, customer support, customer success or related role in marketing technology
Strong customer facing skills, executive presence, and presentation skills
Ability to collaborate with multiple teams throughout Adobe and client-side VPs/CMOs/CXOs
Proven track record leading customer-facing meetings, workshops, and reviews
Strong conflict-resolution skills to drive closure to customer concerns and open technical issues
Ability to think strategically about business, product, and technical challenges

Benefits

Comp & perks

Competitive salary
Professional development opportunities
Health insurance
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical strategycustomer successrisk assessmentissue resolutionproject managementconsultative skillsmarketing technologystrategic mentorshipsolution deliveryengagement reporting

Soft Skills

customer facing skillsexecutive presencepresentation skillscollaborationconflict resolutionstrategic thinkingcommunicationleadershipteam coordinationadvocacy

Certifications

Bachelor's Degree